1. Scope
In this policy, “susmo,” “we,” “our” and “us” mean Shenzhen Dunlin E-Commerce Co., Ltd., the company that operates this website from Shenzhen, China. “Personal data” means information that identifies you or that can reasonably be linked to you.
Except as noted below, this policy applies to the personal data we process in connection with:
- visitors who browse the pages of this website, including our product catalog, hair guide, FAQ and company pages;
- people who email us about a style, a sample, an order placed elsewhere, or working with us;
- the technical and security records needed to run and protect the website;
- restricted use of our website management area by our own administrators.
It does not apply to records about our employees, personnel, job applicants or candidates, to information that privacy laws exempt, or to websites and services that we do not operate, including pages we link to and the email service you use to write to us.
Additional notices. If we ever publish a specific notice for a particular situation, for example a promotion run together with a partner, that notice applies to the personal data it covers and controls if it conflicts with this policy.
Other platforms. If you contact us through a social media platform or a marketplace, that platform handles your information under its own privacy terms. What we receive there is covered by this policy once it reaches us.
2. Personal data we collect
We collect very little, and deliberately so. This website is built to give information, not to gather it.
Information you send us by email
If you email us, we receive your email address, the message you write, any attachments and anything else you choose to include, such as your name or a style name. Your name, phone number or other details reach us only if you decide to include them. Please send only what your question needs, and please do not send identity documents, financial details, payment information or other sensitive information.
Email links on this website open your own email application. Messages travel through email services outside this website; they are not collected by a website form and are not stored in a customer profile.
Information collected automatically
Delivering a web page involves some technical information, including an IP address, the requested path, the time of the request, the request method and the response status and size. Our own web server access logs are configured to record only the request time, method, page path, status code and response size. They do not record IP addresses, full query strings, browser identification strings or request bodies.
Our hosting, network and security providers may process connection and request information as needed to deliver content, keep the service available and prevent abuse. Short-lived error or security records may contain more detail when it is needed to investigate a specific technical problem. We do not use these records to build visitor profiles, and we do not combine them with information about who you are.
Information we do not collect
- There are no visitor accounts: no registration, sign-in, password reset or profile on this website.
- There is no cart, checkout, payment, order or return process here, so we do not collect payment, billing or delivery information through the website.
- There are no public comments, star ratings, customer reviews, newsletter sign-ups, enquiry forms, live chat or callback requests.
- We do not buy visitor data, and we do not receive visitor profiles from data brokers, advertising networks or social platforms.
Administrator information
A restricted management area is used by our own administrators to maintain products, images and pages. Signing in requires credentials and creates authentication and security records. Those records belong to the running of the site and are separate from anything a visitor does; visitors have no accounts here.
3. Why we use information
We use the limited personal data described above only for these purposes:
- Services and support. To display our catalog and company information, keep the website working, and answer the questions you choose to send us.
- Security and protection of rights. To keep the management area restricted, prevent and detect misuse, fraud and unauthorized access, and protect this website, our visitors and our legal rights.
- Analytics and improvement, in aggregate only. To diagnose faults and understand which pages are useful, using records that are not used to identify anyone.
- Legal obligations and proceedings. To comply with applicable law, respond to valid legal process and handle privacy requests.
- General business operations. To keep ordinary business records, and to plan for a possible transfer of the business as described in section 4.
We do not use visitor information for targeted advertising, cross-site behavioral profiling, automated decisions that produce legal or similarly significant effects, loyalty or rewards programs, or unsolicited marketing. We do not send marketing email or text messages.
Where the law requires a legal basis for processing, we rely on our legitimate interests in operating and protecting this website and in answering the requests we receive; on your consent where we ask for it; and on legal obligations where they apply. Section 7 explains how to object to processing based on legitimate interests.
4. Disclosures of personal data
We do not sell personal data. We do not share it for cross-context behavioral advertising, and we do not provide it to data brokers. We disclose the limited personal data described above only in these situations:
- Service providers. Providers that host and deliver this website or operate our email handle information on our behalf. For example, a hosting or network provider may process connection data, while an email provider processes the messages sent through its service. They are expected to use the information only to provide their service to us.
- Legal requirements. We may disclose information when the law requires it, when we receive valid legal process, or where necessary to investigate misuse or to establish, exercise or defend legal claims.
- Protection of rights and safety. We may disclose information where we believe it is genuinely necessary to protect the rights, property or safety of our visitors, our company or others.
- Business transfers. If susmo, or the business behind it, is sold, merged, reorganized or otherwise transferred, information we hold, such as email correspondence, may be transferred as part of that transaction and would remain subject to this policy and applicable law.
- With your direction. We may share information in line with your specific instructions or your consent.
We may involve professional advisers, such as accountants, auditors or legal counsel, where needed, and public authorities where the law requires it. If you follow an external link or use your own email application, that service’s own privacy terms also apply to what it does; we do not control how an independently operated service handles information.
5. Aggregate data
We may review aggregate figures about the use of this website, such as how many requests a page received in a month, to understand which information is helpful and to plan future content. These figures are compiled from operational records that are not used to identify individuals, and we do not attempt to re-identify anyone from them.
Where the law treats de-identified information in a particular way, we keep such information de-identified and use it only as permitted. If we share statistics, they will not identify any visitor.
7. Your privacy choices
You choose whether to browse this website and whether to email us, and you can manage cookies and website data through your browser settings.
Depending on the law that applies where you live, you may have some or all of the following rights in relation to personal data we hold about you:
- to confirm whether we process personal data about you and to obtain a copy of it;
- to correct information that is inaccurate or incomplete;
- to request deletion of your personal data;
- to object to, or ask us to restrict, certain processing, including processing based on our legitimate interests;
- to withdraw consent where we relied on it, without affecting processing that already took place;
- to receive your information in a portable format where that right applies;
- to appeal a decision we make about your request, where the law provides an appeal route;
- not to be treated differently for exercising your rights.
To make a request, email 2813039017@qq.com with the subject “Privacy request” and describe what you would like us to do. We may ask for limited details to find the relevant correspondence and to confirm the request relates to you; we will not ask for more than we need. We respond within the time the applicable law allows and explain our reasons if we cannot meet a request.
Because this website has no customer accounts, there is no account or profile page for you to access, correct or delete. That does not limit your rights in relation to email correspondence or any other personal data we actually hold.
Marketing. We do not send marketing email or text messages, and we do not add people who email us to a mailing list. If you receive a message that appears to come from susmo and you did not contact us, please tell us so we can look into it, and do not share personal information in reply.
8. Children and minors
This website presents wig styles and company information to a general audience. It is not designed for, or directed at, children, and we do not knowingly collect personal data from children. There are no accounts for children and no features that invite children to submit information.
If you are a parent or guardian and believe that a child has sent us personal data, please contact us using the details in section 12 so we can review the situation and take appropriate steps, including deleting the information where appropriate.
9. Security
We apply reasonable technical and organizational measures to protect the limited information we handle. These include restricting the management area to authorized administrators, limiting what our access logs record, keeping the personal data that exists to a minimum, and serving this website over HTTPS in production.
No website, email service or transmission method can guarantee absolute security. Email in particular is not end-to-end encrypted, so please send only what your question needs and avoid sending identity documents, financial details or other sensitive information.
If you believe that information you sent us, or your use of this website, has been compromised, please contact us so we can investigate and take appropriate steps.
10. Third-party links
Our pages may link to websites we do not operate, for example a social media page or an external reference about wig care. Those sites have their own privacy policies and practices, and we are not responsible for their content or how they handle information. We choose links with care and welcome feedback about any link that seems wrong, out of date or unsafe.
11. Changes to this policy
We may update this policy when the website, our services or applicable requirements change. The current version is always available from the Privacy Policy link in the footer of every page of this website, together with its effective date.
If a change materially affects how we handle personal data, we will give reasonable additional notice before it takes effect, for example by posting a notice on the website. Where the law requires your consent for a change, we will ask for it rather than assume it.
12. Contact us
Questions, requests and concerns about privacy are welcome. Email susmo at 2813039017@qq.com, or write to the company at the address below. A short subject line telling us what your message is about helps it reach the right person.
- Brand
- susmo
- Company
- Shenzhen Dunlin E-Commerce Co., Ltd.
- Address
- Room 6B302B, Unit B, Building 6, Xuehao Ge, Shui'an Mingzhu, No. 3003 Pingshan Avenue, Liulian Community, Pingshan Subdistrict, Pingshan District, Shenzhen, China
- 2813039017@qq.com
13. Additional information for certain jurisdictions
This section adds information where the privacy laws of a particular place require it. It applies to you only if you are in that place, and only to the extent those laws apply to us.
A. Virginia, Colorado, Connecticut and Utah residents
If you live in Virginia, Colorado, Connecticut or Utah, you may have the following rights in relation to personal data we control, subject to the limits in those laws:
- to confirm whether we process your personal data and to access it;
- to correct inaccuracies in your personal data;
- to delete personal data you provided to us or that we obtained about you;
- to obtain a copy of your personal data in a portable and, where technically feasible, readily usable format;
- to opt out of the sale of personal data, of targeted advertising, and of profiling in furtherance of decisions that produce legal or similarly significant effects.
We do not sell personal data, run targeted advertising or carry out that kind of profiling, so in practice there is no such processing to opt out of here. You can exercise the other rights by emailing 2813039017@qq.com. If we decline a request, we will explain why, and you may appeal by replying to our decision. If an appeal is refused, you may contact the attorney general of your state. We will not discriminate against you for exercising your rights.
B. California residents
If you live in California, the California Consumer Privacy Act as amended (CCPA) gives you rights in relation to the personal information we collect. This section describes our practices in the terms the CCPA uses.
Categories of personal information. In the past 12 months we have collected identifiers, meaning an email address and a name if you choose to give one when you email us; internet or other network activity information, meaning the limited technical request records described in section 2; and any other information you choose to include in your message. We do not collect commercial information, payment or financial information, precise geolocation, biometric data, audio or visual recordings through this website, professional or educational information, or sensitive personal information.
Sources. Directly from you when you email us, and automatically from your browser or device when it requests a page from this website.
Purposes and disclosures. As set out in sections 3 and 4: operating this website, answering your messages, security, legal obligations, ordinary business records, and disclosure to hosting, network and email providers and to authorities where required.
Sale and sharing. We do not sell personal information as the CCPA defines a sale, and we do not share it for cross-context behavioral advertising. We have no actual knowledge of selling or sharing the personal information of consumers younger than 16.
Retention. Email correspondence is kept only as long as needed for the purpose it was sent for, for our business records or to meet legal obligations. Technical records are short-lived operational data.
Your rights. Subject to the exceptions in the CCPA, you may ask to know what personal information we have collected and to obtain a copy of it; ask us to delete personal information; ask us to correct inaccurate personal information; ask us to limit the use of sensitive personal information, which we do not collect; and be free from discriminatory treatment for exercising these rights. You can make a request by emailing 2813039017@qq.com. We will confirm receipt and respond within the time the CCPA allows, and we verify requests by matching the details you give us with our records. An authorized agent may act for you with proof of authorization.
Shine the Light. Under California Civil Code section 1798.83, California residents may ask once per calendar year for information about personal information we disclosed to third parties for their own direct marketing in the previous calendar year. We do not disclose personal information for third parties’ direct marketing, so there is nothing to report; you are still welcome to send the request to the email address above.
C. Visitors in other regions
If you are in a region whose privacy laws apply to us, for example the European Economic Area, the United Kingdom or Switzerland, we handle personal data as described in this policy and rely on an appropriate legal basis for each purpose: our legitimate interests in operating a website that presents our products and in answering the messages we receive; your consent where we ask for it; compliance with legal obligations; and, where relevant, steps taken at your request before entering into an agreement. You may object to processing based on legitimate interests, or ask us to restrict it, at any time using the details in section 12.
Our company is based in China. If you contact us from another country or region, the information you send is processed in China and in the locations where our service providers operate, and website delivery may involve network infrastructure in more than one location. Privacy rules differ between places. Where the law requires safeguards for an international transfer, we will apply appropriate measures to the relevant arrangement, and you can ask us for more information about it. You also have the right to complain to your local supervisory authority; we would appreciate the chance to address your concern first.